Parallels

Solution

The procedure of re-installing PIM is quite obvious inspite of the fact it includes several steps to be checked. These are the steps:

1. Upgrade your current PIM up to the latest update - PIMU400003, where backup/restore functionality has been implemented;

2. Backup your current PIM infrustructure with the following command:



3. Stop services by using the following commands on Virtuozzo server:



4. Uninstall PIM and PIM updates with Add/Remove programs Windows snap-in.
5. Make sure that there are no PIM records left in the system. There are several things to be checked:

   - remove every PIM-related files in C:\Program Files\SWsoft\Virtuozzo\Updates;
   - remove every PIM-related record from HKEY_LOCAL_MACHINE\SOFTWARE\SWSoft\VZUpdates\{6F8A99AF-96C7-482D-941E-96796F249721} if any;
   - check the system with Microsoft CleanUp utility and make sure there are no PIM or PIM updates located on the server.

6. Start Virtuozzo Update Service:



7. Install PIM anew by re-installing VZ tools;
8. Install all available PIM updates and make sure PIMU400003 exists in add/remove program list;
9. Restore PIM infrastructure with the following command:



Note: pimBackupData.vbs and pimRestoreData.vbs are located in %SystemRoot%\Program Files\SWSoft\Virtuozzo\VZAgent\bin folder.